1. Who We Are
Florida Networks Net LLC ("Company," "we," "us," or "our") is a Medical Management Company serving all of Florida. We coordinate medical care for our clients across our network of providers — including primary care physicians, orthopedic surgeons, chiropractors, physical therapists, MRI centers, and neurologists — and, where requested, connect clients with vetted South Florida personal injury attorneys. Our services are accessible via our website at floridanetworks.net and via WhatsApp messaging.
We are committed to protecting your personal information and your right to privacy. If you have any questions about this policy, contact us at floridanetworks123@gmail.com.
2. Information We Collect
2.1 Information You Provide Directly
When you contact us by WhatsApp, by email, or through our website, we may collect:
- Full name
- Mobile phone number
- City and general location within Florida
- Information about the date and circumstances of any incident related to your need for care
- General injury type and symptoms (e.g., neck pain, back pain) needed to coordinate the right specialists
- Type of care requested (e.g., MD, orthopedic, chiropractic, physical therapy, MRI, neurology)
- Insurance information, where relevant
- Message content exchanged with our team
2.2 Information Collected Automatically
- IP address and browser/device type when visiting floridanetworks.net
- Pages visited and time spent on site
- Messaging metadata (timestamp, message direction, delivery status) via WhatsApp / Meta Platforms, Inc.
2.3 Information We Do Not Collect
- We do not collect Social Security numbers, driver's license numbers, or financial account information through our website or messaging channels.
- We are not a healthcare provider and do not collect Protected Health Information (PHI) in the role of a covered entity under HIPAA. Any health-related details you share with us are used solely to coordinate care between you and the providers in our network.
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Coordinate medical care for you with providers in our Florida network | Performance of service / consent |
| Share relevant information with the specific providers handling your care | Consent |
| Send messages relating to your care, scheduling, and follow-up | Consent |
| Improve our services and operations | Legitimate interest |
| Comply with legal obligations | Legal requirement |
| Respond to your inquiries and support requests | Consent / legitimate interest |
4. Messaging
Important: This section describes how we communicate with you and your rights regarding messaging from Florida Networks Net LLC.
- How we communicate: We primarily reach clients via WhatsApp at +1 (305) 496-1185. By initiating a conversation with us, you consent to receive related messages from Florida Networks Net LLC about your care.
- Nature of messages: Messages may include intake questions, provider matching information, appointment confirmations and reminders, and replies to your inquiries.
- Opt-Out: You may stop receiving messages at any time by replying STOP to a WhatsApp conversation with us, blocking our number, or emailing floridanetworks123@gmail.com. We will not send further messages after a request to stop.
- Costs: Standard data rates from your mobile carrier or messaging app may apply. Florida Networks Net LLC does not charge a fee for messages.
- No Third-Party Marketing: Your phone number will not be sold or shared with third parties for their own marketing purposes. It is shared only with the providers handling your care.
5. How We Share Your Information
We may share your information in the following limited circumstances:
- Network Providers: Once you become a client, your name, phone number, city, and relevant care details are shared with the specific providers in our network handling your case, solely to coordinate and deliver your care.
- Partner Attorneys & Firms: If you ask us to connect you with a vetted South Florida personal injury attorney, or if you came to us through a partner firm, we may share status updates and case-related information with that attorney or partner where permitted by your relationship with them.
- Service Providers: We use Meta Platforms, Inc. (WhatsApp) and other technology vendors to operate our messaging, website, and case-management systems. These vendors process data on our behalf in accordance with their own privacy policies and applicable law.
- Legal Requirements: We may disclose information if required by law, court order, or government authority.
- Business Transfers: In the event of a merger or acquisition, your information may be transferred as a business asset, subject to the same privacy protections.
- We do not sell your personal information to any third party for marketing or advertising purposes.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:
- Client and case records: up to 3 years from date of last activity
- Message logs: up to 1 year
- Website analytics: up to 2 years
You may request deletion of your data at any time (see Section 8).
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or destruction. These include encrypted data transmission (HTTPS/TLS), access controls on our systems, and secure credential management.
However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your data, subject to legal retention requirements.
- Opt-Out of Messaging: Tell us at any time to stop sending you messages (see Section 4).
- Opt-Out of Sale: We do not sell personal information. No action needed.
To exercise any right, contact us at floridanetworks123@gmail.com. We will respond within 30 days.
9. Florida Privacy Law
Florida Networks Net LLC complies with applicable Florida privacy statutes. Florida residents have the right to know what personal information we collect, request deletion of their personal information, and opt out of the sale of personal information (we do not sell personal information). To exercise these rights, contact us using the information in Section 8.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly. If you believe a minor has submitted information to us, contact floridanetworks123@gmail.com.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy at floridanetworks.net/privacy with a revised effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions or to exercise your rights:
- Florida Networks Net LLC
- Serving all of Florida
- Email: floridanetworks123@gmail.com
- WhatsApp: +1 (305) 496-1185
- Website: floridanetworks.net